Terms and Conditions of Sale

1. General provisions

1.1. These Terms and Conditions for the purchase and sale of goods through

Sākums

1.2. Seller - SIA "KANAKS" , registration No. 45403034175, VAT No. LV45403034175, registered address: Akadēmijas laukums 1 - 1, Riga, LV-1050, Latvia; telephone +371 22336465; email info@nanogo.lv (the “Seller”).

1.3. Buyer - a natural or legal person purchasing goods from the Online Store (the “Buyer”). Consumer - a Buyer who is a natural person purchasing goods for purposes unrelated to their trade or profession.

1.4. The Seller may amend or supplement these Terms at any time. Changes take effect upon publication on the Online Store website. Orders are governed by the version in force when they were placed.

2. Conclusion of the sales contract

2.1. The sales contract between the Buyer and Seller is deemed concluded when the Buyer has placed an order in the Online Store, read and agreed to these Terms, and made payment.

2.2. Every concluded sales contract is registered and stored in the Online Store database.

3. Seller’s rights

3.1. Where justified by material circumstances, the Seller may temporarily or permanently suspend operation of the Online Store without prior notice to the Buyer. This does not affect performance of contracts already concluded.

3.2. If the Buyer attempts to harm the Online Store’s operation, stability or security, or breaches these Terms, the Seller may restrict or deny access without prior notice.

3.3. The Seller may cancel an order if the Buyer fails to pay within 3 (three) working days of placing it.

4. Seller’s obligations

4.1. The Seller undertakes to provide access to the Online Store services in accordance with these Terms.

4.2. The Seller undertakes to deliver the ordered goods by the method selected by the Buyer, subject to these Terms.

4.3. If unforeseen circumstances prevent the Seller from supplying an ordered item, the Seller shall inform the Buyer and offer an equivalent item or cancel the order. If the Buyer declines the alternative, the Seller refunds the payment within 5 (five) working days.

4.4. If the Buyer exercises the right of withdrawal, the Seller refunds payments in accordance with sections 6.7 and 6.8.

5. Buyer’s rights

5.1. The Buyer may purchase goods from the Online Store in accordance with these Terms and Latvian legislation.

5.2. The Buyer may cancel an order at any time before dispatch by informing the Seller at info@nanogo.lv or through the electronic withdrawal form .

6. Right of withdrawal

6.1. A Buyer who is a Consumer may withdraw from a distance contract without giving a reason within 14 (fourteen) calendar days from the date the Buyer, or a third party designated by the Buyer other than the carrier, receives the goods, in accordance with the Latvian Consumer Rights Protection Law and Cabinet Regulation No. 255 “Regulations Regarding Distance Contracts”. If items in one order are delivered separately, the period starts when the last item is received.

6.2. How to withdraw from the contract

6.2.1. To exercise the right of withdrawal, the Buyer must notify the Seller of the decision by an unequivocal statement. No reason is required. The notice may be submitted by:

a) using the online withdrawal function : Withdraw from the contract (https://nanogo.lv/en/withdraw-from-contract/). The link “Withdraw from contract” is permanently available at the bottom of every page of the Online Store throughout the withdrawal period, as well as in the Buyer’s account and next to each order;
b) emailing info@nanogo.lv , preferably using the model withdrawal form annexed to these Terms (use of the model is optional);
c) posting a written notice to the Seller’s registered address (section 1.2).

6.2.2. If the Buyer uses this online function, the Seller will send acknowledgement of receipt of the withdrawal on a durable medium (by email to the address provided by the Buyer) without undue delay, stating its content and the date and time of submission. The acknowledgement also states the notice number. A copy can also be downloaded immediately after submission.

6.2.3. The withdrawal deadline is met if the Buyer sends the notice before the period specified in section 6.1 expires.

6.2.4. To facilitate prompt handling, the Buyer is advised to provide the order number and identify the goods concerned.

6.3. The right of withdrawal does not apply in cases specified in Cabinet Regulation No. 255, including:

6.3.1. goods made to the Consumer’s specifications or clearly personalised;
6.3.2. goods supplied in sealed packaging which the Consumer has unsealed after delivery and which are unsuitable for return for health protection or hygiene reasons;
6.3.3. goods liable to deteriorate or expire rapidly.

6.4. The Buyer must send back or hand over the goods without undue delay and no later than 14 (fourteen) days after notifying the Seller of withdrawal. The deadline is met if the goods are dispatched before the 14-day period expires. The Seller provides the return address in response to the notice.

6.5. The Buyer may handle the goods only to the extent necessary to establish their nature, characteristics and functioning (as they could in a shop). The Buyer is liable for any reduction in value caused by handling beyond this extent. To avoid disputes, returning goods in the original packaging with an intact label is recommended.

6.6. The Buyer bears the direct cost of returning the goods unless the Seller agrees to cover it.

6.7. The Seller shall reimburse all payments received from the Buyer, including delivery charges (except supplementary costs arising from choosing delivery other than the least expensive standard delivery offered by the Seller), without undue delay and no later than 14 (fourteen) days after receiving notice of withdrawal. The refund will use the same payment method as the original transaction unless the Buyer expressly agrees otherwise. The Buyer will incur no fee for the refund.

6.8. The Seller may withhold the refund until the goods have been received back or the Buyer provides evidence of having sent them back, whichever occurs first.

7. Buyer’s obligations

7.1. The Buyer must pay for and accept the goods in accordance with these Terms.

7.2. If the Buyer refuses delivery without a valid reason, the Seller may require reimbursement of return costs.

7.3. Upon receipt, the Buyer (or authorised representative) is advised to inspect the parcel and goods. If damage is found, the Buyer should inform the Seller promptly and, where possible, prepare a report with the carrier. This does not limit the right to complain later about non-conforming goods (section 11).

7.4. By placing an order, the Buyer confirms having read and agrees to comply with these Terms.

7.5. The Buyer is responsible for the accuracy of the information supplied with the order and for consequences arising from incorrect information.

8. Prices and discounts

8.1. Prices in the Online Store are stated in euros (EUR) inclusive of value added tax (VAT). Delivery charges are shown separately at checkout.

8.2. The Seller may offer discount codes (coupons). A discount code is a unique sequence of letters and/or numbers granting a specified discount.

8.3. Conditions for using discount codes:

8.3.1. codes may have different validity periods, discount amounts and conditions;
8.3.2. a code may be invalid if the basket value is below EUR 20.00;
8.3.3. codes do not apply to goods marked “Promotion” or “Sale”;
8.3.4. only one code may be used per order and discounts cannot be combined.

8.4. To use a code, the Buyer adds goods to the basket, opens it, enters the code in the “Discount code” field and clicks “Apply”.

9. Ordering and payment

9.1. The Buyer selects goods and adds them to the basket. At checkout, the Buyer provides first and last name, delivery address, telephone number (in the format +371 XXXXXXXX), email address and any additional delivery information required.

9.2. The Buyer selects a delivery method from the available carriers. For delivery to a parcel locker or post office, a specific collection point must be selected.

9.3. The Buyer confirms the order by agreeing to these Terms and acknowledging the Privacy Policy .

9.4. Payment methods:

9.4.1. online banking (Swedbank, SEB, Citadele, Luminor, Revolut, Indexo, N26) through Montonio;
9.4.2. payment cards - Visa, Mastercard, Apple Pay and Google Pay;
9.4.3. bank transfer (manual payment option).

9.5. All payments are made in euros (EUR).

9.6. If the Buyer cannot pay by a standard method, please contact +371 22336465 or info@nanogo.lv.

10. Delivery

10.1. When ordering, the Buyer must provide an accurate delivery address and telephone number in the format +371 XXXXXXXX.

10.2. Available carriers selected by the Buyer at checkout:

10.2.1. Latvijas Pasts - post offices and parcel lockers;
10.2.2. Unisend - parcel lockers;
10.2.3. Omniva - parcel lockers and courier delivery.

10.3. The Seller may change the selected carrier if technical reasons make delivery by that carrier impossible. The Buyer will be informed.

10.4. The Seller dispatches goods within 1-3 working days after receiving payment.

10.5. The Buyer must accept the goods personally or authorise another person to do so. Goods may be handed over to a third party designated or authorised by the Buyer. The risk of accidental loss or damage transfers in accordance with section 10.8.

10.6. If the Buyer does not collect the parcel from a locker or post office within the carrier’s deadline, it is returned to the Seller. Reshipment is possible once the Buyer pays the return and redelivery costs.

10.7. The Seller is not responsible for delivery delays or failure caused by the Buyer’s fault (incorrect contact details or address) or circumstances beyond the Seller’s control.

10.8. The Seller packages goods in accordance with the carrier’s requirements. The risk of accidental loss or damage passes to the Consumer when the Consumer or a designated third party other than the carrier takes possession of the goods. If goods are damaged in transit, the Buyer informs the Seller, who deals with the carrier.

10.9. The appearance, packaging and labelling of goods may vary from website photos depending on the production batch. Colours displayed on screen may differ from actual colours depending on the Buyer’s monitor.

11. Returns and statutory rights

11.1. Returns of conforming goods are governed by section 6, “Right of withdrawal”.

11.2. If goods do not conform to the contract, a Consumer may exercise the remedies provided by the Latvian Consumer Rights Protection Law. Initially, the Consumer may request that the Seller remedy the non-conformity free of charge or replace the goods, unless the chosen remedy is impossible or disproportionate. In cases provided by law, the Consumer may request a price reduction or termination of the contract and a refund. Claims relating to non-conformity may be submitted within 2 (two) years of delivery, and the complaint must be lodged within 2 (two) months of discovering the non-conformity.

11.3. Complaints about non-conforming goods should be emailed to info@nanogo.lv , stating the product name, order number, description of the defect and, if possible, attaching photos.

11.4. If the Buyer handles the goods beyond what is necessary to establish their nature, characteristics and functioning when exercising withdrawal rights, the Seller may claim compensation for diminished value (section 6.5).

11.5. The EU harmonised notice on the legal guarantee is available in the Online Store (link “Your legal guarantee rights”, including on the checkout page) and in order confirmation emails. More information: europa.eu/youreurope/guarantees.

12. Packaging

12.1. To conserve natural resources, SIA "KANAKS" may use recycled or previously used packaging and filler materials for parcels.

13. Personal data protection

13.1. Personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR) and Latvian legislation.

13.2. Details of the processing of personal data, including information submitted through the withdrawal form, are available in the Online Store’s Privacy Policy .

14. Dispute resolution

14.1. These Terms are drafted and applied in accordance with Latvian legislation.

14.2. Disputes arising from these Terms will first be addressed through negotiation. If no agreement is reached, they will be resolved in accordance with Latvian law.

14.3. Consumers may contact the Consumer Rights Protection Centre (PTAC), Brīvības iela 55, Riga, LV-1010, Latvia; telephone +371 65452554; website: www.ptac.gov.lv .

14.4. Consumers may also apply to the PTAC Consumer Dispute Resolution Commission, an out-of-court consumer dispute resolution body (information: www.ptac.gov.lv ).

15. Force majeure

15.1. The parties are relieved of their obligations under these Terms where performance is prevented by circumstances of force majeure beyond their control.

16. Final provisions

16.1. These Terms take effect upon publication in the Online Store and are binding on the parties.

16.2. The Seller may amend these Terms. The current version is available at

Sākums

* These Terms do not apply to wholesale orders.

Annex. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. You can also use the online withdrawal function .)

To: SIA "KANAKS", Akadēmijas laukums 1 - 1, Riga, LV-1050, Latvia; email: info@nanogo.lv

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ____________________

Ordered on/received on [delete as appropriate]: ____________________

Order number (recommended): ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is notified on paper): ____________________

Date: ____________________